Introducing Marlene Bauer, New VP of Global Services

marleneIt was less than two months ago that I announced an addition to our executive team with David Nelli heading up alliances and strategic partnerships. As Janrain continues to move quickly and grow, I’m proud to announce another new member to our team, Marlene Bauer, our VP of Global Services.

Marlene’s most recent leadership positions include SVP of professional services and customer success at Conga, an application provider for Salesforce users who want to optimize their CRM investment and accelerate their sales cycle; Area VP of professional services at Apttus; and VP of professional services and customer success at Determine, Inc. She has helped build and grow customer service teams at several companies and has years of experience in consulting.

“There were three things that stood out to me about Janrain,” said Bauer. “First and foremost, the team. Everyone is very passionate and energetic about the space. It is also a way for me to step into one of the fastest growing cloud service categories – ultimately allowing me to push myself and grow. And then finally, I’ve been in Portland for 20 years but never worked for a Portland-based company, which is very exciting to me.”

Marlene has big plans for her role here at Janrain including aligning services and client success for better responsiveness to our clients, training and ramping up system integrators and other service partners to expand Global Services’ reach, and build a strategic consulting practice for thought leadership and growth of our business.

“I can’t wait to help our clients deploy and be successful with Janrain,” said Bauer. “Our department is the face to these companies and our mission is to help make sure that they are not only happy, but that they are realizing significant ROI.”  

To add to the good news, Mayur Upadhyaya, our VP of Customer Experience, will be working closely with Marlene to expand our CIAM consulting arm for Janrain in the UK.

Marlene will be a critical contributor to our success in achieving our target year over year growth. I’m extremely excited to welcome her to the Janrain family!