The Forrester Wave™: Customer Identity and Access Management, Q2 2017

In its 20-criteria evaluation of customer IAM (CIAM) providers, Forrester identified the eight most significant ones — Auth0, ForgeRock, Gigya, Janrain, LoginRadius, Microsoft, Ping Identity, and Salesforce — and researched, analyzed, and scored them. This report shows how each provider measures up and helps security and risk professionals make the right choice for their digital businesses.

Key Takeaways:

  • Janrain and Gigya lead the pack – Forrester’s research uncovered a market in which Janrain and Gigya lead the pack. Salesforce, ForgeRock, and Ping Identity offer competitive options. Microsoft, LoginRadius, and Auth0 lag behind.

    Forrester Wave™: Customer Identity And Access Management, Q2'17

    Forrester Wave™: Customer Identity And Access Management, Q2’17

  • S&R Pros Want Secure, Seamless Digital Experiences For Customers – The CIAM market is growing because more S&R professionals increasingly trust CIAM providers to help solve key customer IAM challenges and support customer-centric digital transformation initiatives. Every vendor in this Forrester Wave is tracking toward this goal.
  • Analytics, Customer Data Management, And Geographic Coverage Are Key Differentiators – As home-grown, disparate technologies for managing customer identity and access become more expensive to administer and less effective, improved customer analytics, customer data management, and the ability to service customers in multiple geographies will dictate which providers will outpace their competitors. Vendors that can provide robust customer analytics and data management on a global scale will position themselves to win.

Fill out the form to read the full Forrester CIAM Wave report to learn how Janrain is a leader in the evaluation.

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