The Omnichannel Imperative hosted by CRM Magazine It’s no secret that customers use multiple channels when interacting with a company. And, when they do, they expect to consistently have positive experiences across all interaction channels. This might sound daunting, but it’s not. And, in fact, it’s what progressive organizations are focusing on right now. Join IntelliResponse, Verint Systems, Aspect, and Janrain on this Webinar and learn how to: Better understand your customers’ journeys across channels. Engage with your customers through self-service and assisted channels. Leverage virtual agents as a key component of your self-service and VoC strategy. Learn how enterprise virtual agents deliver unfiltered VoC insights. Create high-quality, consistent experiences across all retail channels. Engage customers and create experiences that generate loyalty. Drive registrations by integrating user-generated content and interactions from any social channel. Consolidate, manage, and utilize customer data to create personal experiences across every marketing channel.