Customer Care Representatives are faced with the daily challenges of obtaining user information quickly and efficiently to address customer requests like user-name and password resets and other account issues. Ensuring customer satisfaction during support calls is a priority for companies that strive to maintain active users on their site.
The Janrain Customer Care Portal can easily manage high volumes of user records from a highly intuitive and easy to use dashboard that gives a 360 degree view of registered users. Updating user profiles or quickly addressing support questions can also be done anytime and anywhere using an iPad or other tablet.
Janrain provides customers the ability to register, manage their profiles and change their passwords, while also providing access controls for customer care agents to help customers make changes that would otherwise be difficult.