Behind every customer relationship is series of touchpoints and interactions with a real individual. But what do—and should—those interactions look like? What do your customers want, and where are they spending their limited digital time? More importantly, what are your customers doing right now, and what can you do to be a part of that conversation? In order to build strong relationships that last, you need an engagement strategy that allows your customers to engage with your content, on their terms, at every touchpoint. Creating truly compelling experiences that keep them coming back is challenging.
Janrain helps drive engagement wherever your customers are interacting with you and your content, with an industry-leading scope of platform capabilities including commenting, live chat, social aggregation and curation, polling and more. We drive meaningful engagement across digital experiences and screens, while generating and collecting powerful behavioral data that enables deeper customer insights. With so much rich data at your disposal, you can further personalize customer interactions , and drive even deeper and more frequent engagement with your best customers. Our customer identity management platform makes that virtuous cycle possible.
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Our platform includes a broad selection of powerful engagement capabilities that drive customer registration and ongoing interaction across devices and channels. As your customers engage, we collect rich behavioral data that enables even more compelling experiences with your brand and content.