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Forrester recognizes Janrain as a leader in new CIAM report

By Jim Kaskade | Posted on June 14, 2017

Forrester recognizes Janrain as a leader in new CIAM report

We’ve always said that your digital identity is the most important thing you own. Now more than ever, with the Internet of Things expanding at a breakneck pace and with new online consumer-centric compliance demands increasing worldwide, multinational corporations need to be able to securely manage their customers’ identities. Enterprises have a golden opportunity to create more targeted, data-driven customer engagement strategies and drive long-lasting brand loyalty through a new level of trust. That’s what makes our work in the Customer Identity and Access Management (CIAM) space so exciting.

As the pioneer of the CIAM category, here at Janrain we’ve always strived to offer the most innovative and comprehensive solutions available – and that commitment to excellence has not gone unnoticed. We’re proud to say we’ve been recognized as a CIAM leader by one of the most respected names in the business: Forrester.

Janrain one of two providers to "lead the pack"

In the independent analyst’s recent report, "The Forrester Wave™: Customer Identity and Access Management Q2’17," Janrain was named a leader in CIAM – not only in terms of our industry-leading solution, but also our forward-thinking strategy. To be recognized by one of the most esteemed analysts speaks volumes for the progress we’ve made and the work we’re doing to drive CIAM technology forward for our clients.

Forrester lauded our history as the pioneer and innovator of CIAM solutions (establishing the CIAM category starting as early as 1997 when founder Larry Drebes conceived of social login while at Yahoo!), and recognized Janrain’s commitment to developing an enterprise-class identity cloud platform that addresses Global 1000 clients’ identity management needs. Simply put, if you need an all-in-one CIAM solution that scales across complex enterprise-level environments, Janrain is your only true option.

Many of our platform’s greatest strengths received the highest possible score from Forrester, including:

  • Analytics – An absolute must-have for today’s brand marketers and security leaders looking to drive customer engagement and brand loyalty with more targeted messaging and contextual touch points, while addressing the need to protect consumer identities.
  • Privacy Controls – We help our clients stay one step ahead of ever-changing data privacy laws and ensure that they are 100% compliant with the latest regulations like the EU General Data Protection Regulation (GDPR).
  • Social Registration and Login – Remove any obstacle for customer engagement by linking with consumers’ existing social network accounts with one easy click of a button. As the inventor of social registration and login, no one matches us in this capability.
  • Integration and APIs – We integrate with the most widely used third-party platforms, as well as legacy applications and systems, guaranteeing total cohesion and data access. This includes application integration with the leading CMS platforms and mobile operating systems; integration with leading marketing clouds; with enterprise data warehouses and data lakes; and security information and event management systems.

Forrester analysts were also impressed by our CIAM strategy and wide global footprint, giving us the highest possible score in both of those categories. It’s not hard to guess why: with over 2,100 global brands as clients, and more than 1.5 billion identities reached, Janrain has no peer when it comes to our global footprint. We received top scores for our partner ecosystem and vision, as well as vertical and geography coverage.

Of course, you don’t become a leader in CIAM by neglecting security. Forrester recognized our steadfast commitment in this area, noting the many security certifications we’ve earned over the years, in particular Privacy Shield and SOC2 Type II. But, our security resume doesn’t stop there, as we’ve also obtained the CSA Security, Trust & Assurance Registry (STAR) Level 2, HIPAA/HITECH Security Rule and ISO/IEC 27001:2013 certifications, among many others. Our platform will also be PCI-compliant in the very near future, further addressing our clients’ data privacy and security concerns across missions-critical use cases.

The future of CIAM looks bright

Those high marks and words of praise validate our place in the upper echelon of CIAM providers today. Our early work in the field and our continued dedication to providing our clients with the tools they need to execute on every facet of their identity and data management needs has culminated in our comprehensive Janrain Identity Cloud.

It’s an exciting time to be in the CIAM business – identity and access management started with employee identities, expanded to include partners, then end-customers, and now things. This means addressing digital identity needs at scale.

We love what we do, and look forward to defining the future, continually looking for opportunities to guide our clients with their identity-related strategies. That’s what leaders do.

To read more about how Janrain stacks up against and is different from the other CIAM vendors such as Gigya, Salesforce, Forgerock, Auth0, LoginRadius, etc., view the full Forrester Wave report here and if you’d like to learn more about how Janrain can help your specific business needs, please contact us.

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About the author

Jim Kaskade

Jim Kaskade


As CEO, Jim leads the company’s vision, strategy and worldwide operations. He is a seasoned entrepreneur with more than 31 years of experience in complex enterprise technology, including 10 years as a startup CEO leading companies from their founding to acquisition. He has built multiple technology businesses in cloud computing, enterprise software, software as a service (SaaS), online and mobile digital media, online and mobile advertising, and semiconductors. Prior to Janrain, Jim was the Vice President and General Manager of Digital Applications at Computer Sciences Corporation (CSC), where he led the formation of its largest line of commercial business. Jim also led the fastest growing business at CSC, Big Data & Analytics. Before CSC, Jim held executive positions at Infochimps, PARC (a Xerox company) and SIOS Technology. Jim began his career in data and analytics at Teradata. Jim holds a Bachelor of Electrical Engineering and Computer Science from University of California, Santa Barbara, as well as a Master of Business Administration from the University of San Diego.

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