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Janrain Customer Day 2018

Janrain Customer Day 2018

Event Date - October 02, 2018

Join your peers within Janrain's elite roster of identity leaders for a full day of networking, panel discussions, and a keynote presentation from Forrester Analyst Enza Iannopollo. Download the PDF Agenda.

Location:

Orrick, Herrington & Sutcliffe
107 Cheapside
London EC2V 6DN

Agenda:

09:00 - Arrival, Networking & Introductions

Coffee and light breakfast will be available.

10:00 - Keynote: Convergence of Customer Experience and Security, Forrester Analyst Enza Iannopollo

Keynote speaker: Forrester Analyst Enza Iannopollo

Manage security and privacy risks to protect data and build trustworthy customer engagement

The classic boundaries between customers, consumers, partners, and employees are collapsing. Individuals learn about and assess security and privacy risks in a continuum of experiences at work, at home, in a shop, when using an app, or a on a website. Firms that build trust-worthy relationships with their customers not only meet their expectations about protecting their data, but also deliver great customer experience. Leveraging the work of best-in-class firms, this session will help the audience shift their mindset and strategy from reactive to proactive when it comes to exceeding the security and privacy expectations of their customers, while delivering great customer experience.

11:00 - Panel: Being a Customer Data Guardian

Speakers:

  • Niall Burns, CTO of Symphonic
  • Darryl Nicholson, Janrain CTO
  • Neill Brookman, Janrain Senior Solutions Engineer
  • Kolvin Stone, Partner, Global Co-Chair Privacy and Cybersecurity, Orrick
12:00 - Panel: How is Europe leading the identity market?

Chair: Forrester Analyst Enza Iannopollo

Speakers:

  • Olly Brough, VP of EMEA, Trusona
  • Todd Etchieson, Janrain VP of Product
  • Mark Haine, Open Banking
  • Colin Wallis, Executive Director, Kantara
13:00 - Lunch

Hosted lunch provided.

14:00 - Panel: Identity at Scale

Chair: Janrain CEO Jim Kaskade

Speakers:

  • Martin Kaiser, Directeur Business Group Services, Hager Group
15:00 - Presentation: Future of Digital Engagement in an Age of Compliance

Speaker: Janrain VP of Marketing, Bryta Schulz

16:00 - Panel: Driving Loyalty and Increased Customer Lifetime Value

Chair: Janrain VP of Marketing, Bryta Schulz

Speakers:

  • Russell Loarridge, Janrain Director of Sales Europe
  • John O'Brien, Musgrave
  • Brett Gascoine, VP of EMEA, Session M
  • Dan Steinman, Gainsight CCO
17:00 - Janrain Roadmap and Closing Remarks

Speakers:

  • Janrain CEO Jim Kaskade
  • Janrain VP of Product, Todd Etchieson
18:00 - Networking Reception

Drinks and appetizers will be provided.