Todd joined Janrain in February 2017, bringing 10 years of Customer Operations Management experience from small, medium and large enterprise and consumer companies. Prior to joining Janrain, Todd was an Operations Manager in Google's Consumer Operations Division, overseeing product support strategy for Google's English-language consumer forums. Todd has twice won the Association of Support Professionals "Best Web Support Sites" award. He holds a Bachelor's Degree in International Studies from Willamette University, a Certificate in Computer Science from the University of Illinois at Urbana-Champaign and a Juris Doctorate from Golden Gate University School of Law. He is currently completing the Advanced Project Management Certification at Stanford University.