PORTLAND, OR (August 11, 2016) – Janrain®, the leading Customer Identity and Access Management (CIAM) solutions provider, today announced that Marlene Bauer has joined the company as vice president of global services.
Bauer will focus on aligning services and client success for better responsiveness to Janrain clients and ramping up system integrators and other service partners to expand Global Services’ reach. Bauer will also work closely with Mayur Upadhyaya, vice president of customer experience, to expand the company’s CIAM consulting practice in the United Kingdom.
“Marlene will be a critical contributor to our success in achieving our target year over year growth,” said Jim Kaskade, Janrain CEO. “I’m extremely pleased to welcome her to the Janrain family.”
Prior to Janrain, Bauer was senior vice president of professional services at Conga, an application provider for Salesforce users who want to optimize their CRM investment and accelerate their sales cycle. She also served as vice president of professional services at Apttus and vice president of professional services and customer success at Determine, Inc.
“I’m looking forward to helping our clients deploy and be successful with Janrain,” said Bauer. “Our department is the face to these companies, and our mission is to make sure they are not only happy, but that they are realizing significant return on investment.”
The Janrain Customer Identity and Access Management platform helps brands build a unified view of their customers across all devices by collecting accurate customer profile data to power personalized marketing. The proprietary platform encompasses social login, registration, customer profile data storage, customer segments, customer insights, single sign-on, and engagement. Janrain powers customer identity management for brands like Pfizer, Samsung, Whole Foods, Fox News, Philips, Marvel, and Dr Pepper. Founded in 2002, Janrain is based in Portland, Oregon, with offices in London, Paris, and the Silicon Valley in California. For more information, please visit www.janrain.com and follow @janrain.