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Your customers want to find answers quickly online, whether it's through search or social media. When answers aren't readily available, they contact your call center as a last resort or worse, they won't engage with you at all. With Lithium's social customer service solution, you can reduce costs by creating a better customer customer support experience. Integrating Janrain with Lithium provides your service team with actionable customer profiles from first-party and social profile data to power personalized service and improve customer satisfaction.
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