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Companies choose the Janrain Identity Cloud® as their CIAM solution not only for our industry-leading feature set, but also for our reliability, scalability and security. Since our founding, Janrain has prioritized supporting our client’s privacy obligations and protecting their customers’ data. Our systems have been built to ensure the availability and scalability that high-volume consumer brands require.

Business continuity and disaster recovery

Janrain’s business continuity and disaster recovery processes ensure the security and persistence of your customer data in case of system failures. With data standards such as GDPR in effect, your CIAM’s ability to restore availability of and access to personal data in a timely manner in the event of physical or technical incident is a requirement.


Your customer identity and access solution needs to be available around the clock, around the world. The Janrain Identity Cloud has been engineered to give high-volume brands unmatched availability - with target uptimes of 99.999% and round-the-clock service support. With Janrain, your company and customers get the reliability you need.


Janrain offers the largest data center footprint of any CIAM solution. This provides our customers with the greatest degree of scalability and the ability to rapidly deploy flexible and repeatable instances in our geographically distributed data centers.


The architecture and redundancy of the Janrain Identity Cloud were built with performance in mind. Our ability to quickly add application nodes or to increase database capacity removes capacity limitations and ensures high performance in the event of unexpected spikes in traffic.

Security and compliance

Nobody is more recognized for safeguarding consumer identity data than Janrain. The Janrain Identity Cloud received the highest security score of any CIAM solution in a recent independent report. Janrain has implemented administrative, physical and logical security, data protection and privacy safeguards to ensure the security, confidentiality, availability, integrity and privacy of our clients’ information and their customers’ data. Because our services are hosted in Amazon Web Services (AWS), Janrain provides security at the systems and applications layers, while AWS provides infrastructure hardening and data center security.

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"The impact of implementing Janrain is incredibly valuable as we seek to understand who our customers are, what
products they like or own, what value props are working and what marketing is driving sales."

Matthew Moller, Director of Digital Engagement, Samsung

About the Janrain Identity Cloud

The first choice of global enterprises for mission-critical customer identity and access management (CIAM) needs, the Janrain Identity Cloud provides real-time identity management, security, and activation capabilities that enable seamless and safe customer experiences – while providing your organization with deep customer insights. Follow the links below to get an overview of the Janrain Identity Cloud or proceed to information on additional features.

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Independent auditors and our internal audits have found the Janrain Identity Cloud to be compliant with the strictest data security standards. We’re proud of our security approach and welcome you to learn more.

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