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Customer Care Portal

Though Social Login reduces their frequency, inbound calls for assistance to your customer service teams will still happen. When they do, the Janrain Identity Cloud® gives your support team a central console for fast, intuitive access to the needed customer data. Our scoped access ensures that your employees will have access to only the data they need - nothing more.

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 Centralized customer data

Centralized customer data

Our Customer Care Portal gives your support agents an easy-to-use, central location for rapid resolution of username inquiries, password reset requests and other calls from your customers.

 Data on the go

Data on the go

The Janrain Customer Care Portal is optimized for use on tablets and notebooks. Support agents on the move can easily access and edit customer data from their iPads or Android tablets.

 Scoped access

Scoped access

Janrain supports role-based and attribute-based scoped access controls. With security policies in place, you can ensure that agents have access to only the customer data they need in order to do their jobs.

About the Janrain Identity Cloud

The first choice of global enterprises for mission-critical customer identity and access management (CIAM) needs, the Janrain Identity Cloud provides real-time identity management, security, and activation capabilities that enable seamless and safe customer experiences – while providing your organization with deep customer insights.

Follow the links below to get an overview of the Janrain Identity Cloud or proceed to information on additional features.
Overview  Next feature 

Get a better picture of your customers - and what they are doing across your properties and applications - with customer journey insights from the Janrain Identity Cloud.

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