Digital businesses must manage, govern, and secure customers' access to systems without hurting the customer experience. As firms increase the digital channels for customer interaction, they also increase the number of potentially confusing consumer authentication experiences. As a result, they're hemorrhaging customers and suffering increased support costs related to password and authentication.
This 2018 Forrester Research report outlines 10 barriers to authentication success — and how brands can improve online security without sacrificing experience.
Why it’s important:
What you'll learn:
Download this complimentary 14-page report from Forrester Research now, courtesy of Janrain.