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Build vs. Buy? A Guide for Customer Identity and Access Management (CIAM)

The pros and cons of implementation options, ranging from in-house software development to commercial off-the-shelf solutions.

Digital identity and customer profiles are at the center of the customer’s digital transformation. In today’s markets, customer identities and the personal data associated with them are among the most critical and most valuable assets of any enterprise. They are crucial for business success. 

For companies looking to manage these digital identities -  from first registration and login to the later stages of the customer relationship - and extract business value from the associated data - implementing  a customer identity and access management (CIAM) solution is a critical step. 

This paper explores the pros and cons of in-house software development vs. commercial off-the-shelf solutions and provides a framework for assessing risk and comparing total cost of ownership (TCO), including:

  • Criticality considerations for identity solutions
  • Build options - comparing on-premise, private cloud and public cloud
  • Calculating cloud costs compared to on-premises infrastructure
  • Leveraging free or open source software
  • Buy options - comparing traditional IAM and customer IAM solutions

Download your complimentary copy of this guide now. 

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