Our customer success team is responsible for the satisfaction of our enterprise clients. A dedicated customer success manager serves each enterprise client throughout their partnership with Janrain. Our mission is to ensure that you achieve your goals and receive the full benefits of your investment in the Janrain Identity Cloud®.
Capturing and managing high volumes of customer identities across a wide range of apps and properties is a complex task. Negotiating the additional layers of security and privacy that brands and their consumers demand requires a well-trained, experienced guide. Our Customer Success Managers have experience assisting our enterprise customers - including consumer packaged goods and electronics manufacturers, media and publishers, retailers, sports teams and entertainment venues, pharmaceuticals and healthcare, and IoT device manufacturers - implement a customer identity management solution that fits their needs.
As a new Janrain client, you will be assigned a dedicated Customer Success Manager (CSM). The CSM becomes an extension of your team by fully understanding your business goals and will track the key Janrain success factors unique to your customer journey. From initial deployment and as your strategy roadmap continues to unfold the CSM is there to ensure the Janrain Identity Cloud evolves with you, anticipating and supporting your team’s goals. The CSM will remain with you throughout the life of your relationship with Janrain, committed to our mutual success.
Our Customer Success team provides a broad array of services for our enterprise clients, ensuring that your objectives are understood and that you have the ongoing support you need to achieve your goals. Services include:
“We were pleasantly surprised with the ease and speed of implementation and the ongoing support Janrain’s provided.”