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Our customer success team is responsible for the satisfaction of our enterprise clients. A dedicated customer success manager serves each enterprise client throughout their partnership with Janrain. Our mission is to ensure that you achieve your goals and receive the full benefits of your investment in the Janrain Identity Cloud®.

Our experience. Your success.

Capturing and managing high volumes of customer identities across a wide range of apps and properties is a complex task. Negotiating the additional layers of security and privacy that brands and their consumers demand requires a well-trained, experienced guide. Our Customer Success Managers have experience assisting our enterprise customers - including consumer packaged goods and electronics manufacturers, media and publishers, retailers, sports teams and entertainment venues, pharmaceuticals and healthcare, and IoT device manufacturers - implement a customer identity management solution that fits their needs.

Committed to your goals

As a new Janrain client, you will be assigned a dedicated Customer Success Manager (CSM). The CSM becomes an extension of your team by fully understanding your business goals and will track the key Janrain success factors unique to your customer journey. From initial deployment and as your strategy roadmap continues to unfold the CSM is there to ensure the Janrain Identity Cloud evolves with you, anticipating and supporting your team’s goals. The CSM will remain with you throughout the life of your relationship with Janrain, committed to our mutual success.

Complete engagement

Our Customer Success team provides a broad array of services for our enterprise clients, ensuring that your objectives are understood and that you have the ongoing support you need to achieve your goals. Services include:

  • Initial kickoff and review of the KPIs your Janrain Customer Success Manager will monitor and report on
  • Regularly scheduled cadence calls utilizing Janrain’s proven customer success processes and tools
  • A single, dedicated point of contact and escalation
  • Onsite Quarterly Business Reviews with a Janrain executive sponsor in attendance
  • Guidance from a Customer Success Manager who has worked with similar clients and can provide input and advice based on their experience

Long-term, sustained support

As your business objectives, key metrics and regulatory requirements change over time, your Janrain Customer Success Manager will be there to support you through the changes and ensure your awareness of new tools and capabilities from your identity management solution, including:

  • Professional Services and Technical Support updates
  • New training opportunities from Janrain University
  • Advice on industry and data security updates, such as GDPR
  • Health checks and adjustments from technical and business perspectives
  • News from product development, including new features and functions

Our vision: To educate and enable customers to achieve unsurpassed business value from Janrain’s products.

“We were pleasantly surprised with the ease and speed of implementation and the ongoing support Janrain’s provided.”

- Nick Barr, Product Manager, Ning