Our team of highly-trained Technical Support Engineers investigates and addresses technical questions and issues 24x7 through our Portland, London and Shanghai-based offices.
To quickly and effectively address and resolve customer questions and provide education about our products while achieving consistently high levels of customer satisfaction.
Janrain offers global 24 x 7 x 365 coverage for Severity 1 (production impact) issues. Support requests of any severity level can be submitted to
Janrain on a 24 x 7 x 365 basis via the Janrain Support Portal at support.janrain.com
Janrain Technical Support provides in-region or in-time zone support in North America, South America, Europe and Asia-Pacific regions.
The core Janrain Technical Support team is highly trained and co-located with the Engineering and Product teams at the Portland, Oregon headquarters in the United States for optimal issue resolution efficiency and client communication. Expert resources are also located in London and Shanghai.
"Janrain was one of the first entrants in this market, having first launched a CIAM solution in 2008...[Their] CIAM vision
is more differentiated than other solutions in the Forrester Wave and supports a broad range of security certifications
including SOC2 and Privacy Shield."
"To be effective, personalization needs to be identity-driven – bringing all of an individuals information together to enable
intelligent, context-sensitive interaction. As certified partners, Amido works closely with Janrain to deliver and implement
identity solutions at scale."
"The impact of implementing Janrain is incredibly valuable as we seek to understand who our customers are, what
products they like or own, what value props are working and what marketing is driving sales."