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Janrain respects your privacy and will treat the personal data you choose to share with us in accordance with our privacy policy.

Our team of highly-trained Technical Support Engineers investigates and addresses technical questions and issues 24x7 through our Portland, London, Kyiv and Shanghai-based offices.

Our mission

To quickly and effectively address and resolve customer questions and provide education about our products while achieving consistently high levels of customer satisfaction.

Production Support Coverage

Janrain offers global 24 x 7 x 365 coverage for Severity 1 (production impact) issues. Support requests of any severity level can be submitted to
Janrain on a 24 x 7 x 365 basis via the Janrain Support Portal at

Janrain Technical Support provides in-region or in-time zone support in North America, South America, Europe and Asia-Pacific regions.

The core Janrain Technical Support team is highly trained and co-located with the Engineering and Product teams at the Portland, Oregon headquarters in the United States for optimal issue resolution efficiency and client communication. Expert resources are also located in London, Kyiv and Shanghai.

Have a technical support question?

Detailed technical information
for developers is available on our

Docs Site  

Help for customers with a
valid login is available on our

Support Portal  

Self-help support for all clients
(no login required) is available via the

Knowledge Base