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Janrain respects your privacy and will treat the personal data you choose to share with us in accordance with our privacy policy.

The Janrain Identity Cloud® for omnichannel retail

Consumers today have high expectations for shopping across multiple channels. Savvy online shoppers expect the same level of personalized attention they experience when visiting brick-and-mortar retail stores.

The Janrain Identity Cloud is the first choice of leading omnichannel retailers. It lets you build trusted digital relationships to improve the personalized shopping experience across all of your channels, resulting in greater value, revenue and brand loyalty. With our collection of demographic, psychographic and behavioral consumer data across digital properties, applications and devices, you’ll gain an enriched, single, 360 degree view of each individual shopper.

“Innovative grocery retailer saw a 9X increase in their mobile app usage and a 4X increase in downloads of digital coupons.”

Shopper login screen on mobile device shows simple secure solution for omnichannel retail identity management.

Connect with retail customers

Easily acquire and recognize customers across all your digital properties with an omnichannel registration and access management solution that increases conversions and improves customer experiences.

  • Simplify shopper registration with social login and single sign-on
  • Achieve a 360-degree view of customers with demographic and behavioral data
  • Build better relationships with customer preference management
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Managing identities centrally creates a richer view of customer data that can increase retail revenue and brand loyalty.

Better customer insights

Combine demographic data with behavioral and personal preference insights on consumer interactions with your retail stores and online properties. Managing identities centrally creates a richer view of customer data that can increase revenue and brand loyalty. 

  • Improve customer experiences with consumer identity data
  • Gain new insights from reporting tools and segment data
  • Customer journey analytics help you optimize for conversions
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A puzzle illustrates how Janrain’s identity management solution integrates with retail and shopping technology.

Connect your technology stack

Detailed, usable and secure customer data is at the core of the value that Janrain delivers to our clients. We work with retailers to integrate customer profile data into your technology stack and provide real-time consumer data to your entire ecosystem. 

  • Simplify customer profile management with a platform that integrates seamlessly with your technology stack
  • Share real-time customer profile data with apps and digital properties for personalized omnichannel experiences. 
  • Benefit from a single view of truth for universal identity
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An illustration depicts CIAM registration, authentication, security and privacy features that protect retail brands.

Secure your customer data

Ensure your brand’s reputation with comprehensive authentication, access management and data governance features. Janrain adheres to the strictest security and privacy best practices in the CIAM industry. 

  • Real-time fraud analytics help prevent fraudulent access attempts
  • Consent lifecycle management supports GDPR compliance
  • Strict data management and scoped access controls reduce risk
  • Customer care portal simplifies user provisioning and support
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“We saw a 15x increase in unique site visits, leading to an average registration increase from 800 to 3750 per month.”

- Marketing Technology Consultant, Grocery Retailer

Omnichannel retail integrations

Contact Janrain today

Our enterprise sales team is available for consultations at every step of your omnichannel retail customer identity management journey.

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