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A better customer experience starts with the Janrain Identity Cloud®

The secret to winning consumer loyalty and trust starts with understanding who your customers are—and then delivering the personalized customer experience that will keep them engaged and coming back for more. The Janrain Identity Cloud gives you the power to deliver unparalleled customer experiences by streamlining customer identification with social login and registration, and enabling diverse engagement applications that generate even more rich consumer data.

The age of the consumer

Navigating the complex digital identity landscape can be a challenge in the age of the consumer. To deliver exceptional consumer experiences, drive customer loyalty and grow ongoing revenue streams, businesses today need to foster direct, individual relationships with their customers—over and above traditional demographic groups. Loyalty and trust will flow to those companies that demonstrate their understanding of their customers’ journeys better than the competition. The key to success is using richer consumer data in more nuanced ways.

“Customers who have a better experience are more likely to stay with a brand, more likely to buy additional products and services from a brand, and more willing to pay a price premium for those products and services.”

Forrester - Top Five Imperatives To Win In The Age Of The Customer, Forrester Research, Inc., May 23, 2017.

Manage Customer Identities

Manage customer identities

The Janrain Identity Cloud makes it easy for your organization to:

  • Acquire and recognize customers with data-rich profiles across all web and mobile properties
  • Manage your customer identities efficiently
  • Benefit from registration, social login, access management, preference management, universal ID, user experience management, platform integrations, and more
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Secure personal information

Secure personal information

To secure identities, minimize risk and build consumer trust, Janrain offers:

  • Support of European Union (EU) General Data Protection Regulation (GDPR) compliance
  • ISO, HIPAA, SOC2 Type II certification and compliance – plus the advanced features of Amazon Web Services (AWS)
  • Flexibility to implement regional standards and governance to meet your specific needs
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Activate the customer experience

Activate the customer experience

Our platform will help your business:

  • Create trusted digital relationships that improve personalized customer experiences while boosting value and revenue
  • Gain an enriched, single view of each individual customer
  • Activate digital experiences using customer insights, segmentations, personalization, customer journey analytics, customer experience optimization, and activation integrations
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Real-time data improves the experience

Real-time data improves the experience

To deliver and manage exceptional customer experiences, Janrain lets you access identities anywhere and everywhere through our robust integration capability. These include enriched profiles and behaviors, events and activations, data export and import, data distributions, APIs, SDKs and UI, and network infrastructure scale. By providing scale across the entire network of the identity cloud, we support your customer experience initiatives with enhanced performance and more opportunities for insights across every customer of your business.

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“78% of consumers are likely to share personal info when they retain control over how a brand communicates with them.”

Janrain's Value Exchange Survey, February, 2017.

Contact Janrain today

Our enterprise sales team is available for consultations at every step of your customer identity and access management journey.

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About the Janrain Identity Cloud

The first choice of global enterprises for mission-critical customer identity and access management (CIAM) needs, the Janrain Identity Cloud provides real-time identity management, security, and activation capabilities that enable seamless and safe customer experiences—while providing your organization with deep customer insights.

Follow the links below to get an overview of the Janrain Identity Cloud or proceed to information on additional features.

Overview